Icon plc Looking for IT Service Partner at Chennai, Tamil Nadu Full Time

General Summary

Act as an intermediary between internal customers and the IT department to collect, clarify, and document requirements from which solutions are either developed or procured.

Primary Responsibilities

Partner with business stakeholders to elicit and analyze business requirements, and then decompose them into user and functional requirements

Partner with business and technology stakeholders to capture the As-Is and the To-Be business processes

Work with your project teammates to author system documents required for software validation, such as the system overview, risk profile, business requirements, system requirements, and user acceptance test cases

Assist with the evaluation of new or updated products and services

Participate in design sessions and provide input to the software solution

Translate non-technical requirements into the system requirements needed for software delivery

Document business needs, issues, and challenges using a variety of analytical skills, techniques, and resources

Serve as a liaison between users, IT team members, quality assurance (validation), and third-party vendors

Provide input into the development of training materials for end users

Qualifications:
Bachelor’s degree or substantial work experience

Minimum 3 years of relevant job experience (5 years preferred)

Strong knowledge of software development life cycle and software development methodologies

Demonstrated knowledge and application of business analysis principles

Strong communication (written and verbal) skills

Effective time management skills

Strong Business Analysis skills to document user requirements

Identify unstated end user needs by analyzing user requirements and identifying gaps

Quickly learn new applications, processes, and procedures of varying complexity

Work independently within a strong team environment

Prioritize and manage projects/tasks

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Are you a current ICON Employee? Please click here to apply: link