ICON plc Looking for IT Support Engineer (All levels) at Bengaluru, Karnataka Full Time

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

What you do?

Ensuring all incidents and service requests related to computer hardware, software, network, system, and applications are resolved against SLAs with the highest customer service standards.

Provide technical support to global users.

Document, track, and monitor incidents using ServiceNow.

Install, configure, and upgrade software and hardware components for end-users.

Maintain knowledge base articles to help with user self-service and improve incident resolution times.

Work with internal IT teams to resolve complex technical issues.

Equipment deployment.

Training and mentoring staff in more JR roles.

Technical experts supporting our customers and technicians.

Other duties as required.

What you need?

3+ years of experience in a similar role.

Experience in working with Office 365, Windows 10 OS, Imaging with SCCM, Helpdesk, Applications and Active Directory.

Solid troubleshooting skills.

Customer Service oriented.

Good interpersonal and communication skills

ITIL certification or knowledge of ITIL processes is a plus.

IT certifications a plus.

Willingness to work in a fast-paced, global environment with occasional after-hours and weekend support.

The ability to speak and write in English.

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career – both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know