IDC Technologies Looking for IT Service Management SME at Kolkata, West Bengal Full Time

Hello,

We are hiring for IT Service Management SME for one of our reputed clients.

Preferably looking from 8+ years.

Pan India locations will be accepted.

JD is given below:

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• Thorough ITIL process knowledge
• Excellent verbal and written communication skill
• Effective presentation skill
• Exposure to ITIL process (IM, SR, CM, PM, Asset Management, Release Management, Software License Management)
• Ability to shoulder responsibility and deliver by deadlines.

Good-to-Have

1. ITIL Expert Certification

2. Process Design Experience

3. Any technology background (Wintel/NW/DBA/Application)

SN

Responsibility of / Expectations from the Role

1

To act as the IT Service Management subject matter expert across the full ITIL framework with excellent communication skill

2

To carry out BAU operational activities independently.

3

To provide process improvement ideas proactively – a self starter with a ‘can do’ attitute

4

To be able to provide input in the process designing or solutioning.

5

To be able to report KPI/SLAs effectively and present in front of the leads./directors.

Job Type: Contractual / Temporary

Schedule:

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 8 years (Preferred)