IdeaForge Technology Private Limited Looking for Dekstop / IT Support Engineer at Navi Mumbai, Maharashtra Full Time

Responsibilities

1) Address user Calls/tickets regarding hardware, software, and networking.

2) Walk user through installing applications and computer peripherals.
3) Ask targeted questions to diagnose problems.
4) Guide users with simple, step-by-step instructions.
5) Conduct remote troubleshooting.
6) Customize desktop applications to meet user needs.
7) Record technical issues and solutions in logs.
8) Direct unresolved issues to the next level of support personnel.
9) Follow up with the user to ensure their systems are functional.
10)Help create technical documentation and manuals.

Requirements

Proven work experience as an IT/Desktop Support Engineer, Technical Support Engineer, or similar role.
Hands-on experience with Windows/Linux/Mac OS environments.

Working knowledge of office automation products and computer peripherals, like printers and scanners.

Knowledge of network security practices and anti-virus programs.

Ability to perform remote troubleshooting and provide clear instructions.

Excellent problem-solving and multitasking skills.

IT Asset and Inventory Management.

Relevant field/certified Hardware & Networking.

Job Type: Full-time

Salary: ₹18,000.00 – ₹20,000.00 per month

Schedule:

Ability to commute/relocate:

• Navi Mumbai, Thane – 400701, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Required)

Speak with the employer
+91 9892420447