Experience: – 0 to 3 year
Key Responsibilities
Provide L1 Support to all end users.
Excellent technical knowledge of laptop and desktop hardware
Excellent knowledge on ITIL.
Strong troubleshooting knowledge of Hardware and network
Installation, up gradation, troubleshooting and support of Microsoft Windows 10 & MacBook and related applications
Performs general preventive maintenance tasks on computer, laptop, printer and peripheral equipment
Escalate issues to next level and involve experts wherever required in order to resolve issues as quickly as possible
Works with vendor support contacts to resolve technical issues
The person should be prepared / willing to do any other reasonability and task and ensure that it is normally carried out on time and correct.
Responsible for tracking hardware and software inventory
Ability prepare and maintain the Reports and documentation related to IT infra department
Ability to Coordinate with production teams for implementations and issue resolution
The Role is to deliver high quality support to technical and non-technical users of through email, phone and documentation.
Comply with the SLA for issue resolution
Documenting troubleshooting and problem resolution steps.
Initially respond to requests/incidents raised by users.
Act to restore a failed service as quickly as possible.
Title: Associate Technical Support Engineer
Experience: – 0 to 3 year
Key Responsibilities
Provide L1 Support to all end users.
Excellent technical knowledge of laptop and desktop hardware
Excellent knowledge on ITIL.
Strong troubleshooting knowledge of Hardware and network
Installation, up gradation, troubleshooting and support of Microsoft Windows 10 & MacBook and related applications
Performs general preventive maintenance tasks on computer, laptop, printer and peripheral equipment
Escalate issues to next level and involve experts wherever required in order to resolve issues as quickly as possible
Works with vendor support contacts to resolve technical issues
The person should be prepared / willing to do any other reasonability and task and ensure that it is normally carried out on time and correct.
Responsible for tracking hardware and software inventory
Ability prepare and maintain the Reports and documentation related to IT infra department
Ability to Coordinate with production teams for implementations and issue resolution
The Role is to deliver high quality support to technical and non-technical users of through email, phone and documentation.
Comply with the SLA for issue resolution
Documenting troubleshooting and problem resolution steps.
Initially respond to requests/incidents raised by users.
Act to restore a failed service as quickly as possible.
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