At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Description
The Service Desk you will lead encompasses a dedicated Call Center and will fulfil the following obligations:
Essential duties and accountabilities
As Service Desk Manager you will be responsible for managing the daily operations of the service desk, managing its team, representing the team to stakeholders, and helping to ensure that the service desk is constantly developed and improved. To meet these diverse demands, you will have:
Qualifications
Required education & experience:
Proven experience of successfully implementing and growing a service desk is highly desirable and will work in your favour
Overall required competence:
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