As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have ability to communicate confidently and clearly in English. Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Fluent in English (written and verbal) .
General understanding of the end users’ needs, IKEA business processes, Digital products and platforms at IKEA
Your responsibilities
Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. Provide professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements. Implement projects and deployments within the country when required. Operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit.
Together as a team
To be the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization. Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective Information Technology (IT) that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms. Country Group Digital contributes to the growth of IKEA and improves the customer´s life at home. Country Digital also works together with all functions to ensure coworkers have the Digital tools and capabilities they need to do their best work. Ensure Digital deployments are done with excellence and in coordination with Central Group Digital (Central) and all other country functions.
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