**Immediate Openings**
I Learn Future is a Learning and Talent Solution Organization. We have empaneled with different organizations and, we are built to create powerful experiences that help clients and applicants to build a better future. We are hiring skilled and talented people for a leading multinational company that provides information technology and business process outsourcing services.
We are an ecosystem of employee upskilling, domain-specific learning, and a complete corporate solutions organization for enhancing the internal capabilities and competencies of their people.
This position is well suited to an individual who is willing to gain hands-on experience in a thriving and supportive workplace.
Job Descriptions:
Role: Semi-Technical (International Voice)
Location: Chandigarh
Shift Pattern: 9.5 hours/Day with two Rotational week off
Salary: 3 to 3.6lpa
Requirements:
· Any Graduate can apply (Graduation is a must)
· Excellent Communication skills
· Good Knowledge of ISP / Broadband / Telecom
· 1-3 years of voice experience from International BPO
· Willing to work in night shifts
Skills:
· Provide technical support to international enterprise customers, for all managed service
products, through customer interaction
· Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN (Cisco,
other vendors)
· Knowledge and understanding of various networks and infrastructures.
· Troubleshoot network issues
· Analyze incoming incidents, mark improvements and identify chronic cases
· Communication with internal and external customers/partners – calls, emails, chats
· Ticket creation, updates, closure, data collection and initial troubleshooting
· Proficient in multitasking and staying on task
· Provide network support and customer status in a complex multi-vendor environment
· Analyze incoming incidents, mark improvements, and identify chronic cases
· Communicate with internal and external customers/partners via calls, emails, chats
· Engagement of higher support levels as necessary
Note: Do not apply if your profile does not suit our requirements
Grab this excellent opportunity, please apply to hear some more!
Job Types: Full-time, Fresher
Salary: ₹3.00 – ₹3.60 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Language:
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