Illumine Knowledge Resources Looking for Technical Support at Mumbai, Maharashtra Full Time

Key roles and responsibilities:

• Manage incoming phone calls
• Identify and assess customers’ needs.
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

You will do well in this role if you have –

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity in handling computers and mobile devices. Familiarity with CRM systems and practices will be an added advantage
• Customer orientation and ability to adapt/respond to different types of clients
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Education/ Work background: Graduate / Graduate intern OR Anyone with 1 year or more work experience.
• Language: English, Hindi (knowing any southern regional language like Tamil or Malayalam will be an added advantage)

About the company: Illumine over the last two decades has pioneered in designing and co-creating large-scale Cultural Shift interventions in business, education, public services as well as communities. Our goal is to unleash the collective potential of people by creating a culture of contribution.

At Illumine, we are constantly working towards addressing this challenge of building people who demonstrate these traits & take themselves, their companies and the nation to next levels. We have worked with some of the largest organizations across industries like Banking, Information Technology, Oil and Gas, Construction, Steel, Insurance, Mutual Funds etc. impacting several lakhs of people.

About the project:

We are working on a prestigious project with a large government organization to build customer/ citizen centricity of their frontline staff. The exercise aims to improve the quality of services delivered to citizens. The larger goal of the project initiative is to build the nation by strengthening mindsets and positive attitudes in leading government and public sector organizations. The impact will be seen in the lives of millions of ordinary citizens who encounter their services on a day-to-day basis.

Hence, it is a great opportunity to be part of a transformation project at a nation building level with a mandate of training over 1 lakh employees.

Job Types: Full-time, Contractual / Temporary, Internship
Contract length: 6 months

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

Schedule:

COVID-19 considerations:
All employees wear mask. Frequent sanitization is expected.

Application Question(s):

• Ready to join work immediately (in 7-10 days)?
• Are you willing to work 9:30 AM to 7:30 PM (Mon-Sat) and be available for the team and clients after work hours – if required/ in case of emergencies ?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Expected Start Date: 28/03/2022