iLogic Network Solution Pvt Ltd Looking for at Gandhidham, Gujarat Full Time

Job Summary
To prTo provide desktop support to internal staff, assisting them with day-to-day problems that they encounter whilst using the desktop hardware and software.
Responsibilities and Dutiesovide desktop support to internal staff, assisting them with day-to-day problems that they encounter whilst using the desktop hardware and software.
Responsibilities and Duties
To provide 1st and 2nd dggsktop support; answering support queries
– To take ownership of user problems and be proactive when dealing with user issues
– To log all calls on the call logging system
– Respond to enquiries from staff and help them resolve any hardware or software problems
– Maintain a log of any software or hardware problems detected
– Support users in the use of Computer equipment by providing necessary training and advice
– Administer Hardware maintenance for all desktop IT equipment
– Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
– To allocate more complex support issues to the IT Manager
Key Skills
Relevant Desktop Support experience within a commercial environment Good knowledge of Windows 2008/2012/2016 Server Strong knowledge of Windows XP /Windows 7/Windows 10 A thorough knowledge of MS Office Suite Excellent telephone manner and good communication skills Knowledge of Backup Exec is desirable Microsoft Certification (MCP or MCSA) is desirable

Job Type: Regular / Permanent

Pay: ₹8,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Work from home

Shift:

COVID-19 considerations:
Required to wear the mask

Experience:

• total work: 1 year (Preferred)

Application Deadline: 27/08/2023
Expected Start Date: 12/07/2023