Every member of IMMO (or our “IMMORTALS” as we call them), knows that if we are to hit these goals there’s no place for hiding behind a job description or passing the buck. We look for answers, not problems, we act, not react, we work together, not on our own, and we don’t mind failing at something new if we learn something.
Don’t get us wrong, we aren’t perfect, there’s lots for us to improve on, lots to learn, and a heck of a lot to do. If you aren’t someone who likes the uncertainty of not knowing what the answer is, like to hog the limelight instead of sharing it, and don’t have a high level of empathy for others, then that’s fine but we are not going to be right for you.
As IT Support Manager you will lead the Productivity Team responsible for owning and maintaining all productivity software (Slack, Zoom, G-Suite, Miro etc), their various integrations, licensing and access for end users. You will own the relationships with tool vendors, onboard new tools into our ecosystem and constantly optimise the costs of all of our productivity tooling. You will lead a globally distributed team of Productivity Engineers responsible for creating and maintaining automations to facilitate friction free onboarding and offboarding of staff, managing the service desk and maintaining hardware systems in our global offices.
You Will
Work with the CTO and VP Engineering to formulate and execute the productivity strategy, Including:
Hardware procurement
Productivity software procurement and vendor management
Physical office security
Strategic initiatives to improve general productivity and scalability
Grow and lead the Productivity Team
Take ownership of OKRs relating to productivity and suggest innovative ways to meet those OKRs
Be focused on continual improvement within the Productivity team.
Ensure that every IMMO office has up to date productivity equipment such as monitors and docking stations
Ensure the office networks are reliable
Lead the discussions on standardisation of productivity solutions and ensure that standards are adhered to
Must Have
Demonstrable leadership experience
Excellent communication and presentation skills
Experience in providing strategic solutions to Productivity Problems
Experience of leading the adoption of enterprise grade systems into a large organisation
Extensive experience of integrating tooling with SSO solutions
Experience working with an Agile mindset
Ability to think strategically to identify the right solutions to large problems
Experience of breaking large pieces of work into smaller, manageable pieces
Experience of managing relationships with large vendors and consultants
Experience of defining and leading the selection process for enterprise scale tooling
Experience of automating repetitive Service Desk tasks such as onboarding and offboarding
A focus on outcomes
Nice to Have
Experience in creating and executing technology strategies
Demonstrable thought leadership experience around productivity tooling and automation
Experience of building an entire productivity team from the ground up
Experience of working with globally distributed teams
Experience working within constraints specified by a Cyber Security team in a large regulated organisation such as FCO or HIPAA.
Benefits
Flexible leave policy
Flexible working policy, we believe that work is something you do not when you have to do it
Mental Health Assistance
A truly collaborative culture where the best ideas win, not the person with the most senior title
The ability to figure out your own solutions, and the responsibility to implement them
A culture that is devoid of egos, where People > Product > Profits
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