Impetus Technologies Looking for Technical Support Engineer – L1 at Indore, Madhya Pradesh Full Time

Full Job Description

Understanding of Java – Ability to understand Java programs, code, logging, exception handling

Knowledge of troubleshooting Java applications – Analyzing log files, exceptions, error, configuring log levels etc.

Basic understanding of Unix/Linux

Exposure of using any RDBMS –MySQL/PostgreSQL (connect using clients, querying)

General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks

Understanding of performance parameters and metrics – CPU, Memory, Heap

Awareness to monitoring tools, utilities

Strong verbal and written communication skills are mandatory

Excellent analytical and problem solving skills are mandatory

Prior working experience in production environments

Solid troubleshooting abilities and able to work with a team to fix large production issues

Open to work in shifts (24×7 rotational)

Create run books & troubleshooting guides & knowledge base

Manage customer calls and analyze issues reported by customer

Should be capable of working independently & responsible for L1/L2/L3 Support

Should work with complete ownership and handle all issues without missing SLA’s

Work closely with engineering team and other team for productionizing new use cases, users

Should be able to debug the issues and report appropriately in the ticketing system

Handover the shift and circulate a daily report to stakeholders

Good understanding of incident management process, tools and SLAs

Ability to quickly ramp up on new technologies – Big Data, Cloud etc.