Incedo Looking for Technical Support Engineer at Delhi Full Time

Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role Description

Role Description:
UAM Engineer will provide access to systems and applications. The person will work on service requests and ensure the tasks are completed within the SLA. The role requires excellent communication skills both verbal and written.

Role and responsibilities

• Create, activate, maintain, validate and deactivate and secure user accounts and contact information for IT systems
• Review accounts for user access and for audit requirement according to policy
• Write and maintain user documentation. Work with policy and business requirement development groups to provide subject matter expertise regarding the provisioning of user accounts, and contact data validity
• Provide quality control and quality assurance techniques to the development of identity records and user access for IT systems
• Application access administration over multiple platforms
• Work on service requests in ServiceNOW and update the ticket information accurately

Skills

• Understanding of computer systems and networking concepts
• Exceptional verbal and written communication skills
• Multitasking with an ability and experience in managing multiple tasks and projects
• Comfortable working in shifts, and US time zone.

Qualifications

• Graduation/BE, diploma/certification in computers.
• Good to have, understanding of ITIL concepts and User Access Management function

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.