Incedo Technology Solutions Ltd. Looking for International Technical Support Engineer for Hyderabad Location at Hyderabad, Telangana Full Time

Designation – Technical Support Engineer

Location – Hyderabad / Chennai

Annual CTC: 3.5LPA + 1.14LPA(Variable)

Candidate should have good comm skills with NO grammatical errors & NO MTI issue.

Roles and Responsibilities:

· 24×7 Level 1 Helpdesk – ISP connectivity, desktop, OS, VPN, authentication, security remote

support through voice, chat.

· Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom

Application (billing/data center).

· Hands on experience in incident management tools ServiceNow, GSuite, and Microsoft Office.

· International (US, EU, Australia) Inbound voice and chat experience.

· Accent trained.

· Desired Candidate Profile

· Comfortable working in shifts, and US time zone.

· Graduation/BE, diploma/certification in networking/ hardware.

· 1- 3 years’ experience required

We offer:

1. Chance to join a truly growth-embracing culture, which will commit to helping you grow personally and

professionally.

2. An opportunity to work as part of a dynamic, ambitious and international team in an informal and

pleasant working environment.

Job Types: Full-time, Regular / Permanent

Salary: ₹350,000.00 – ₹450,000.00 per year

Schedule:

• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon you can join?
• What is your expected annual CTC?
• Do you have International Voice or Non Voice experience?

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)