India Looking for Service Desk Level 1 at Gurgaon, Haryana Full Time

Company Overview:1ICT is a subsidiary of ASG Group which has over 2000 employees in Australia. In turn ASG is owned by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange.1ICT is a supportive, fast paced and co-operative environment with career growth opportunities. The Australian-based position will allow the successful candidate to gain exposure to new & current technologies and innovative product development.Position Overview:This is a diverse and exciting opportunity to be able to grow as an I.T professional within one of Australia’s fastest growing technology companies as a permanent staff member.In this role you will be working with a highly skilled, high preforming team working with our Tier One clients. Our teams are constantly working on innovative solutions for our clients including Global point of sale and online ordering.JDAccept & registers Service Calls following standardsTechnical assistance and support over phone and via emailsSorting issues related to application being used by clientInitiative in taking calls and email under his name and recognizing the correct department for handling those issuesFulfilling requests for resetting credentials, login issuesTaking help of Knowledge Base, old incidents, shared emails and google to sort the issues related to systemsEscalating non-handling issues to Team lead/Sr. TL within time frame post proper investigation and screenshotsJob Types: Full-time, Walk-InSalary: INR315,000.00 – INR400,000.00 per yearExperience:

Technical support: 1 year (Preferred)

total work: 1 year (Preferred)

Work Remotely:
Temporarily due to COVID-19

Speak with the employer

+91 9899277662

Job Detail

Job Id

JD2001181

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Gurgaon, Haryana, India

Education

Not mentioned

Experience

Year