Company Description
India has one of the largest consumer markets in the world for fish and seafood. Yet, the industry is extremely traditional, depriving businesses of consistent, reliable and trustworthy sources. CaptainFresh is re-imagining the future of fresh fish and seafood using cutting edge technology solutions. Some of our key initiatives are
Full Service Stack for Retailers & Suppliers
ML Driven Supply Demand Matching
AI driven Standardizing Quality
Optimal Material Flow
Digital Footprint
You may read more about our Tech initiatives at https://www.captainfresh.in/technology.html
Culture
At CaptainFresh, we go above and beyond to ensure that you give your best at work, every day! And one of the things we do is build the ideal environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at CaptainFresh. If you enjoy developing technology that has an impact on millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Challenges
Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at CaptainFresh. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.
Key Requirements:
Flexible with work timings/ schedule and availability.
Basic system debugging skills & Quick Learner
E-commerce experience is a bonus
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Job requirements
Responsibilities:
First and all subsequent contact to customer
24*7 support via phone and email or Intercom Support [ Work in shift mode]
Level 2/3 troubleshooting required
Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
Impact analysis with accurate classification of reported issues to ensure appropriateprioritization
Qualification/replication of the reported issue in an appropriate customer environment
Initial triage to isolate unsupported 3rd party issues from potential root cause
Information gathering to ensure complete availability of details required for root cause analysis
Provision of technical resolution or problem workaround
Problem routing/escalation to second/third level support or third parties where required
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