The Apple Mac Support Engineer will develop and implement systems and strategies that promote secure, efficient and cost-effective client management solutions resulting in
improved workflow, service delivery and client management across the organization.
Responsibilities:
Develop, maintain, and deploy corporate Mac OS images and software packages to Mac laptop and desktop clients, as well as create, manage, develop and secure enterprise-ready Mac OS images.
Administer JAMF Casper Suite and create packages for applications to deploy on systems across the globe
Serve as the top most escalation point for all Mac users
valuate and test new Mac OS & architect future solutions for deploying Mac configuration to new and existing Mac
Create and maintain technical knowledge base documents
Create and standardize hardware compatibility lists
Plan, install, secure, maintain, and troubleshoot wireless networks
Restore crashed operating systems and recover lost data from corrupt/damaged hard drives
Manage the Apple Infrastructure and create customized Mac OS images to be deployed on iMacs, MacBook Pro and MacBook Air
Create & manage technical system procedure documentation and ensure it is updated and current
Research, analysis, testing, certification and documentation of the application lifecycle for MacOS
Evaluate security updates and service packs for supported applications and perform necessary QC and certification for installation on all supported Mac clients
Test, install and update the MAC MacOS operating system including proprietary applications, security patches, updates, application drivers and system security tools
Install and configure Symantec Endpoint Encryption & Security Suite on Mac computers
Lead role in planning the Mac refresh project
Hold timely status meetings, provide ongoing project updates
Executive Support to VIP Staff
Qualifications
Degree
Range of Year Experience-Min Year
8
Range of Year Experience-Max Year
10
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