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Software Developer
Infinite Computer Solutions Ltd. Looking for Senior Technical Support Specialist at Bengaluru, Karnataka Full Time
Act as a Technical focal point for the team. Lead a team of technical support Engineers.
Communicate with all customers ( external and internal ) per need basis.
Be an escalation point for the team
This assignment will consist of creating and validating the Method of Procedure (MoP) for the upgrades and deployment of SMSC / EMS/MMSC products. The MoP will eventually be used for the general deployment of the products and must be of quality to be used in final form without assistance.
Learn the standard deployment methodologies and practices
Availability to support critical issues / Provide On call support
Resolve site issues – network related, product related, configuration related etc..
Work and support Enterprise product deployment across various Cloud Platform.
Day-to-Day activities – Deployment, Configuration and support Enterprise products.
Monitoring and Report creations.
Prepare & Send Weekly updates
Communicate with all customers ( external and internal ) per need basis.
Be an escalation point for the team
This assignment will consist of creating and validating the Method of Procedure (MoP) for the upgrades and deployment of SMSC / EMS/MMSC products. The MoP will eventually be used for the general deployment of the products and must be of quality to be used in final form without assistance.
Learn the standard deployment methodologies and practices
Availability to support critical issues / Provide On call support
Resolve site issues – network related, product related, configuration related etc..
Work and support Enterprise product deployment across various Cloud Platform.
Day-to-Day activities – Deployment, Configuration and support Enterprise products.
Monitoring and Report creations.
Prepare & Send Weekly updates
Qualifications
BE
Range of Year Experience-Min Year
6
Range of Year Experience-Max Year
14
