Technical Support Specialist
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities
Provides technical support identifying, investigating, and resolving users problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Collaborates with other employees to research and resolve problems.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Follow up with customers to ensure their technical issues are resolved
Qualifications
Experience as a Customer Support Specialist or similar CS role
Any Graduate in any field
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent verbal and written communication skills.
Superior understanding of computer hardware and software systems.
Ability to explain technical issues to technical and non-technical employees and customers.
Proficient with or the ability to quickly learn an array of computer hardware and software.
Location – Noida
Shift – Day
Timing – 9am – 6pm
Job Type: Full-time
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 9289050591
Application Deadline: 14/04/2023
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