Informatica Looking for IT Manager – Salesforce at Bengaluru, Karnataka Full Time

Together, we do the extraordinary

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. We thrive on innovation from working together and transforming ideas into extraordinary solutions that open up new possibilities. Gartner has recognized Informatica as a Magic Quadrant Leader in five enterprise data management markets.

We lead in compensation, benefits, wellness and professional development.

We are inclusive, diverse and values-driven, celebrating our unique differences.

We have all the opportunities you need to cultivate your true potential.

Description

We’re currently looking for a Technical Manager with experience in Customer Experience platforms to join our team in Bangalore.

Job Summary

As our Technical Manager, you will be responsible for delivering and supporting Customer Support Applications built primarily on Salesforce platform. In the role of Technical Manager, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Manager you must have strong technical, communication, collaboration, and leadership skills

Day-to-day Duties? Here’s What You’ll Be Doing

Drive delivery on mission critical Customer Support and Success applications

Manage delivery team, mentoring team in all technical aspects, ownership of the application, ensuring effective completion of development milestones, controlling scope, and mitigating risks

Day to day application delivery and support

Drive implementation of Salesforce best practices & latest features in Service, Experience and Community Cloud

Manage teams through various stages of the Software Development Life Cycle (SDLC) including analysis, requirements engineering, design, development, enhancements, testing and support

Help teams to understand the importance of customer-centricity and build customer empathy

Put in place process and control mechanism to ensure effective support to the applications throughout the application life cycle and high SLA responsiveness

Oversee the development, implementation and maintenance of Customer Success applications based on Salesforce best practices and aligned with Informatica development guidelines. Drive projects from Inception to delivery managing budget, timelines, and quality goals. Identify, analyze, mitigate, and proactively respond to project, financial and operational risks

Execute delivery process so that the distributed resources can work as an effective, objective driven and collaborative global team

Partner effectively with the IT Business Managers to define solution strategies and annual roadmaps, setting direction in all areas of responsibility, monitoring ongoing effectiveness, and overseeing redesign or redirection as appropriate

Develop trust-based relationships based on direct and open communication that foster clear definition of priorities

Key Essentials

Bachelor’s degree in computer science strongly preferred

Overall, 8-10 years’ work experience in Technical Delivery and minimum 2 years of experience as Application Delivery Lead in CRM and Communities platforms

Minimum 1+ years of experience in leading, mentoring and managing Salesforce development teams, or other similar leadership role

Experience and well-verse in leading in an Agile development environment

Strong experience in Support and Communities Platform like Salesforce Experience/Community Cloud, Khoros, Salesforce Service Cloud

Knowledge of Salesforce Knowledge and CRM concepts and architecture

Strong understanding and working on Customer Support platform

Good Understanding of UX/UI topics

Strong development skills on Apex, Salesforce Configurations, Lighting Web Component, Javascript, HTML5/CSS as well as multiple integration models like SOAP/RESTful web services

Good knowledge of application security and proven experience in defining security coding standards

Understanding of Continuous integration / Automatic deployment (Bitbucket, Jenkins, Copado)

Good communication skills as well as presenting the solution with value proposition (pros and cons/risks)

Excellent written, verbal, facilitation, and presentation skills

Demonstrated ability in managing a global delivery model

Management style that exhibits high energy, efficiency, collaboration, candor, openness, and a result orientation.

Ability to deal with ambiguity

Strong attention to detail and excellent problem-solving skills

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages, and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you’ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.