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Software Developer
Infosys BPM Looking for Technical Process Specialist at Bengaluru, Karnataka, India Full Time
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
- Excellent communication skills – CEFR :: B2, C1, C2.
- Work experience on Service Desk with good knowledge on O365, remote support, VPN, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi troubleshooting.
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Hyderabad
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
