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Software Developer
Infosys Looking for Problem Manager at Bengaluru East, Karnataka, India Full Time
- Minimum 5 years of successful working experience or Subject Matter Expertise in Problem Management.
- Understanding of key ITIL processes such as Incident, Problem and Change Management.
- Understanding of infrastructure and applications SIP/CSI initiatives.
- Experience working with ServiceNow tool.
- Problem Management reporting & dashboards.
- Provide process guidance to the teams managing the Problem lifecycle.
- Coordinating ServiceNow tool changes for Problem module.
- Excellent verbal, written & presentation skills. Education from an accredited University or College –
- Degree related to Computer Science or IT
- Equivalent education with required experience
- Minimum 5 years of successful working experience or Subject Matter Expertise in Problem Management.
- Understanding of key ITIL processes such as Incident, Problem and Change Management.
- Understanding of infrastructure and applications SIP/CSI initiatives.
- Experience working with ServiceNow tool.
- Problem Management reporting & dashboards.
- Provide process guidance to the teams managing the Problem lifecycle.
- Coordinating ServiceNow tool changes for Problem module.
- Excellent verbal, written & presentation skills. Education from an accredited University or College –
- Degree related to Computer Science or IT
- Equivalent education with required experience
