Injazat Looking for Digital Solutions Specialist – IT Workflows CSM at Chennai, Tamil Nadu Full Time

Job Objective:
Develops the CSM digital platform GTM strategy across the Injazat value chain to ensure adoption and consumption of the CSM digital platform as a systems integrator (SI), managed services provider (MSP) and cloud services provider (CSP

Responsibilities:
Develops the CSM high-level solution architecture to support and automate enterprise-wide service management processes

Develops use cases across service management automation, service portfolio management, automations and integrations with existing systems.

Lead the GTM development services for effective growth strategies and processes for ServiceNow CSM packaged offerings.

Provides leadership, management, and vision necessary to ensure that key stakeholders have the proper operational controls and reporting procedures in place to effectively grow Injazat’s GTM services and packaged offerings.

Builds to become a subject matter expert for the Injazat CSM GTM products, solutions and services.

Works closely with ServiceNow and other partners to develop joint GTM strategies.

Convince customer / prospect to take advantage of the Injazat ServiceNow CSM digital platform to solve business and technical problems preventing them from achieving their goals

Inspire with an innovative mindset providing guidance on the future of Injazat CSM platform & offerings

Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.

Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.

Contributes to the development of qualified opportunities with Injazat Sales, Pre-Sales and Post-Sales teams to deliver high-level design (HLD) solution architecture in response to client RFPs, RFIs, RFQs etc.

Develop and progress qualified opportunities for CSM/ITSM solutions in collaboration with Injazat Sales, Pre-Sales and Post-Sales teams.

Closely collaborates with cross-functional teams that delivers a unique client co-creation experience to accelerate client transformation.

Lead and contribute to co-creation of rapid proofs of concept, Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS) that demonstrate business value, leading to Injazat and client investment in strategic solutions.

Serve as a technical specialist using the in-depth software knowledge, support channels, and network of professional contacts

Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc.

Be the voice of the customer and provide field feedback to help develop and shape the GTM roadmap and to better help our customers.

Be the go-to person for market trends and competitive analysis with special skills on differentiation for our CSM/ITSM solutions.

Be the trusted advisor for our digital CSM/ITSM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

Translate business problems into leading-edge analytics solutions using consulting skills, industry expertise and technical knowledge

Demonstrate growth mindset by being eager to understand clients’ business processes, their potential for transformation, and learn modern technologies and methods continuously

Deliver meaningful insights and predicts emerging trends to inform business solutions that optimize Injazat and client value

Use Design Thinking and Garage methods to document pain points and opportunities; illustrate new process designs, journey maps, and visualize transformation outcomes

Collaborate with others to validate new analytical approaches, share and learn from best practices

Support the business partner ecosystem, along with taking the technical lead with Injazat strategic partner as a GTM solutions specialist.

Ability to work collaboratively as part of a team, as well as working independently when required

Collaborate with other internal Injazat teams to drive unmatched customer satisfaction and GTM customer success management.

Responsible to prepare Return on investment or cost case for the customer, sharing competitive analysis, participate in reviewing the implementation and onboarding of clients.

Creates and maintains delivery mechanisms across multiple channels / Products /Services

Creates and maintains quality processes across multiple channels/Products/Services

Provides effective resource management from staffing, training, resource planning, skill set enhancements, appraisals and overall resource development.

Manage the CSM digital platform services function of the business within agreed operating budgets

Leads a technical team in the implementation of client systems to deliver a successful designed solution

Reviews technical designs and implements cost effective solutions

Increase delivery of standardized solutions through automation

Designs, implements, and delivers technically superior solutions, documentation, bill of materials, system test, release plans

Provides coaching, develop skills, deepen learning, and improve performance of employees and peers

Apply knowledge of business and personal objectives to key players and get them personally committed to the success of service management initiatives

Develops the team by establishing or recommending learning and professional and personal development opportunities.

Qualifications & Skills:
Bachelor’s Degree in Computer Science or equivalent industry experience

ITIL foundation/intermediate certification

At least 10-15 years of experience in the service management domain within an MSP environment

8+ years software architecture experience around service management solutions including pre-sales & delivery

5+ years of ServiceNow development/implementation experience in CSM & ITSM

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist – Customer Service Management

Suite Certification – CSM Professional

Experience in deploying CSM & ITSM solutions and in identifying services and solutions from a technology perspective in a Service Provider environment.

Experience in Pre-Sales in solution architecture for ITSM/CSM solutions

Strong knowledge of Web 2.0 Technologies (Java Scripting, Angular, XML, HTML, AJAX).

Proven track record in architecting and building complex ServiceNow solutions.

Experience in assessing & aligning solution to CSDM

Experience with building and managing on-premises ServiceNow instances with high availability and disaster recovery with workable understanding of virtualized environments and network components like load balancers, firewalls etc.

Experience with MariaDB/ Maxscale clustering/HA

Experience in configuring all aspects of ServiceNow platform such as workflow, user interface (UI), client scripts, business rules etc.

Experience designing and implementing processes & automation on the ServiceNow platform

Extensive experience in integrating servicenow with external systems including ebonding, SSO, monitoring & event management systems, discovery tools, cloud solutions, SaaS solutions etc.

Ability to clearly articulate the power and value of the ServiceNow platform and the CSM solution to large teams and leadership.

Skilled in consultative selling, with an understanding of the client’s needs and Injazat capabilities

Business-minded and capable of supporting end-to-end sales engagements with the ability to think, plan and act strategically

Ability to assess the client requirements and able to articulate and demonstrate the value of Injazat CSM solution to help them with the transition.

Proven communication skills, fluency in English

Maintain confidentiality and exercise sound judgment

Standardize the current operational and administrative processes for the newly launched managed services offering