Injazat Looking for Digital Solutions Specialist – IT Workflows ITOM (Chennai – India) at Chennai, Tamil Nadu Full Time

Injazat, a G42 company, empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Partners include Oracle, Microsoft, ServiceNow, etc.

Injazat is a National Technology Champion, offering end-to-end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes. From Abu Dhabi, Injazat orchestrates a wide ecosystem that brings technical design, human design, and business design together to create digital solutions and businesses that advance communities and delight those living in them. Injazat is an industry-recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security.

Job Responsibilities

Develops the ITOM digital platform GTM strategy across the Injazat value chain to ensure adoption and consumption of the ITOM digital platform as a systems integrator (SI), managed services provider (MSP) and cloud services provider (CSP)

Day to Day Operations

Develops the AIOps high-level solutions architecture to take information about systems, applications, and services and start mapping out the dependencies across numerous domains

Ensures the ITOM digital platform caningest and manage monitoring data from a range of various sources and analyze them with a depth and speed-to-insight that would be unmatched by human analysis.

Ensures the ITOM digital platform can assist in predictive maintenance and capacity management to take more preemptive action before an incident occurs.

Ensures the ITOM digital platform gets the maximum value out of AIOps, by using AIOps insights to drive automated remediation of issues caused by both current incidents and predicted problems.

Develops AIOPs use cases across the hybrid digital infrastructure landscape that is not only limited to edge, on-premises, cloud environments to also include internet of things (IoT) and application performance monitoring (APM).

Lead the GTM development services for effective growth strategies and processes for IT Operations Management services and packaged offerings.

Provides leadership, management, and vision necessary to ensure that key stakeholders have the proper operational controls and reporting procedures in place to effectively grow Injazat’s GTM services and packaged offerings.

Builds to become a subject matter expert for the Injazat ITOM GTM products, solutions and services.

Convince customer / prospect to take advantage of the Injazat IT Operations Management digital platform to solve business and technical problems preventing them from achieving their goals

Inspire with an innovative mindset providing guidance on the future of Injazat ITOM solutions.

Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.

Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.

Contributes to the development of qualified opportunities with Injazat Sales, Pre-Sales and Post-Sales teams to deliver high-level design (HLD) solution architecture in response to client RFPs, RFIs, RFQs etc.

Develop and progress qualified opportunities for Management and AIOps in collaboration with Injazat Sales, Pre-Sales and Post-Sales teams.

Closely collaborates with a cross-functional teams that delivers a unique client co-creation experience to accelerate client transformation.

Lead and contribute to co-creation of rapid proofs of concept, Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS) that demonstrate business value, leading to Injazat and client investment in strategic solutions.

Serve as a technical specialist using the in-depth software knowledge, support channels, and network of professional contacts

Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc.

Be the voice of the customer and provide field feedback to help develop and shape the GTM roadmap and to better help our customers.

Be the go-to person for market trends and competitive analysis with special skills on differentiation for our ITOM solutions.

Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

Translate business problems into leading-edge analytics solutions using consulting skills, industry expertise and technical knowledge

Demonstrate growth mindset by being eager to understand clients’ business processes, their potential for transformation, and learn modern technologies and methods continuously

Deliver meaningful insights and predicts emerging trends to inform business solutions that optimize Injazat and client value

Use Design Thinking and Garage methods to document pain points and opportunities; illustrate new process designs, journey maps, and visualize transformation outcomes

Collaborate with others to validate new analytical approaches, share and learn from best practices

Support the business partner ecosystem, along with taking the technical lead with Injazat strategic ITOM vendors and partner as a GTM solutions specialist.

Ability to work collaboratively as part of a team, as well as working independently when required

Collaborate with other internal Injazat teams to drive unmatched customer satisfaction and GTM customer success management.

Responsible to prepare Return on investment or cost case for the customer, sharing competitive analysis, participate in reviewing the implementation and onboarding of clients.

Build an understanding of the AIOps competitive landscape and industry trends

Provides IT Operations Management Solution Delivery Inputs for the network, security and systems areas of expertise

Creates and maintains delivery mechanisms across multiple channels / Products /Services

Creates and maintains quality processes across multiple channels/Products/Services

Provides effective resource management from staffing, training, resource planning, skill set enhancements, appraisals and overall resource development.

Manage the ITOM services function of the business within agreed operating budgets

Leads a systems administration team in the implementation of client systems to deliver a successful designed solution

Reviews technical designs and implements cost effective solutions

Increase delivery of standardized solutions through automation

Designs, implements, and delivers technically superior automation solutions, documentation, bill of materials, system test, release plans

Provides coaching, develop skills, deepen learning, and improve performance of employees and peers

Apply knowledge of business and personal objectives to key players and get them personally committed to the success of the ITOM initiatives

Develops the team by establishing or recommending learning and professional and personal development opportunities

Motivates and leads the team; attract, recruit and retain required personnel

Skills, Qualifications and Experience:
Bachelor’s Degree in Computer Science or equivalent industry experience

ITIL foundation certification

At least 10-15 years of ITOM and ITSM experience

Extensive knowledge of tools like Science Logic, ServiceNow

Experience in deploying future-state ITOM solution and in identifying services and solutions from a technology perspective.

Experience in Pre-Sales in solution architecture of ITOM/AIOps.

Strong understanding of ITOM, ITSM and Auto Discovery Products

Strong understanding of AIOps

Strong understanding of Application Performance Monitoring and Reporting.

Strong understanding of MS SQL Server.

Strong understanding of Oracle DB.

Strong understanding of HP-UX, Solaris, Windows Servers.

Strong understanding of Network and Security advanced knowledge.

Proficient level of Service Now and Science Logic

Proficient level of Microsoft SCOM and SCCM.

Proficient level of administrating of Microsoft systems (AD, Exch, ISA, Lync, etc.).

Functional understanding across the Monitoring landscape

In-depth Hybrid Multi-Cloud Platform Knowledge in AWS, Microsoft Azure, GCP, Oracle, VMware and G42-Cloud

Knowledge of Automation orchestration Tools

Knowledge of operating systems is desirable (Windows, Linux, and UNIX platforms ideally)

Knowledge of SQL, Javascript or XML programming, Python, or R is desirable

Skilled in consultative selling, with an understanding of the client’s needs and Injazat capabilities

Ideally solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes

Business-minded and capable of supporting end-to-end sales engagements with the ability to think, plan and act strategically

Understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.

Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of Injazat AIOps solutions to help them with the transition.

Proven communication skills, fluency in English

Maintain confidentiality and exercise sound judgment

Standardize the current operational and administrative processes for the newly launched managed services offering

Leverage a process improvement mindset to continuously identify ways to enhance or streamline processes and create efficiencies