Injazat Looking for Digital Technical Consultants / Engineers – IT Workflows (CMP) at Chennai, Tamil Nadu Full Time

Injazat, a G42 company, empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Partners include Oracle, Microsoft, ServiceNow, etc.

Injazat is a National Technology Champion, offering end-to-end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes. From Abu Dhabi, Injazat orchestrates a wide ecosystem that brings technical design, human design, and business design together to create digital solutions and businesses that advance communities and delight those living in them. Injazat is an industry-recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security.

LOCATION: Chennai, India

JOB OBJECTIVE:
Technical Engineer will be accountable to implement and onboard clients to CMP Platform aligning with the Validated Solution Team and ensuring Technical Governance is in place

Has strong technical abilities, a sound understanding of implementation and delivery that govern the digital platform and possesses advanced technical knowledge and skill.

Responsible for the GTM solution implementation and low-level architecture for the GTM solution focus area.

Develops the Low-level Design architecture to capture information about systems, applications, and services and start mapping out the implementation dependencies across numerous domains

Implement in co-creation with Validated Solutions team on Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS), leading to Injazat and client investment in strategic solutions.

Design, customize, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

Resolve Technical complex issues to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

Collaborate and consult with Operations & Validated solutions/Product Owners team to resolve technical challenges and achieve goals

Be the voice of the customer and provide field feedback to help Validated Solutions and engineering teams to shape the roadmap and to better help our customers.

Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.

Support Project Managers to Qualify, scope, plan and deliver customer facing activities.

Closely collaborates with a cross-functional teams that delivers a unique client co-creation experience to accelerate client transformation.

Works with IT Operations Management Solution Delivery team for the network, security and systems

Reviews technical designs and provides required feedback to the Validated Solutions team as well as the clients to ensure cost effective solutions are deployed

Provides coaching to other Engineers, develop skills, deepen learning, and improve performance of employees and peers

Provides technical leadership, guidance and direction on the implementation and onboarding of new features and capabilities in relation to the GTM solution.

Responsible for enhancing / developing new GTM solutions to enhance reach and diversify the GTM portfolio in line with the GTM solutions strategy.

KEY ACCOUNTABILITIES

Work with Project Managers on the Project Plans, obtaining approvals on Low Level Designs

Implement GTM Enterprise Cloud Management Platform (CMP) architecture integrated into multiple Public and Private Cloud providers for provisioning, orchestration;

Implement Enterprise CMP native provisioning templates;

Implementation of templates for infrastructure as a code automation;

Perform integrations such as IPAM, DNS, Enterprise Backup, Configuration Management, Service Desk and ITSM

Implement and deploy dev-ops/infrastructure

Ensure implantation of all CMP automation, integration and orchestration design patterns are based on the architecture in accordance to industry best practices and with Injazat’s customers expectations, together meeting both internal and external stakeholder expectations.

Provides an escalation level for support, management, resolution and communication as appropriate with Injazat partner ecosystem.

Contributes towards ensuring CMP deliverables are met through the appropriate governance framework, consistent, high quality, on time and deliver valued outcomes.

Safety, Quality & Environment

Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude

Related Responsibilities:
Perform other related duties or assignments as directed:
Implementing the integration, automation and orchestration process as part of Injazat’s Minimum Viable Product (MVP) and Minimum Viable Service (MVS) for customers.

Providing a clear focus on CMP and quality and collaborating with the wider cross-functional teams.

Coaching and sharing knowledge of CMP across the broader Implementation and Managed services team

Support Technical Delivery Leads on the CMP services.

Ownership of CMP implementation and the introduction of new tools where appropriate

Collaborating and working with Validated Solutions, Projects and Managed Services teams to help ensure standards are maintained, problems are addressed, field issues are understood, and future states anticipated.

Validate customer CMP requirements and oversee the implementation and onboarding within the business context

Assessing customer feedback by working across teams by using your creativity to establish, improve, to refine GTM services.

Familiarity with SaaS, PaaS, IaaS, CaaS managed services methodologies.

Hands-on experience and knowledge across CMP, digital workflow components (Continuous Integration, Continuous Delivery, Infrastructure as Code, Terraform Monitoring and Logging, Communication and Collaboration.)

Ability to engage with customers in a consultative manner

COMMUNICATIONS & WORKING RELATIONSHIPS

Internal

Executive Program Director

VP of Hybrid Cloud

Programme Managers

Product/Build Solutions Specialists and Leads

Technical Architects and Engineers

Solution Architects

Service Delivery Teams

External

Customers

Engineers, Architects and Consultants

Partners

Service Providers

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Minimum Qualifications:
Bachelor’s Degree in Computer Science or equivalent industry experience

ITIL v4 foundation certification

Microsoft Certified: Azure Solutions Architect Expert; (Preferred)

AWS Solutions Architect Associate/Professional; (Nice to Have)

Certification Cloud-Related – AWS, Azure, GCP;

Microsoft Certified DevOps Engineer Expert;

AWS DevOps Engineer Professional or AWS SysOps Administrator;

Microsoft: MCSA / MCSE;

Red Hat: RHCE;

VMWare (VCP or VCAP) certification;=

Minimum Experience:
At least 5 years of Cloud Management Platform relevant experience.

Working experience in Public/Private/Hybrid Multi-Cloud: AWS, Azure, GCP, Oracle and VMware.

At least 5 years of experience in engineering – preferably with a managed service provider (MSP) and cloud service provider (CSP)

Previous experience with application deployment automation, integration, and orchestration

Proficiency in at least one scripting language (BASH, Python, Ruby, Java, C#, Golang, Scala or similar).

Extensive knowledge of tools like Ansible, MuleSoft, Terraform, GitHub Actions

Good experience working with Infrastructure as a code

Experience with SNOW Software CMP / Commander, ServiceNow and working in a SaaS, PaaS, IaaS, CaaS environments.

Strong knowledge of Windows and Linux

Understanding of ServiceNow Workflows

Strong passion for the Cloud World and concepts;

Have the ability to deal with Linux and Windows systems and basic network knowledge, by showing excellent problem solving skills;

In-depth knowledge of network topics;

Knowledge of Enterprise ecosystem systems such as IPAM, DNS, Enterprise Backup, Configuration Management, Service Desk and ITSM;

Knowledge of paradigms such as Infrastructure as a Code and DevOps;

Knowledge of Kubernetes containerization;

Knowledge of messaging systems such as SNMP, Slack;

knowledge of PaaS development tools;

Scripting & Programming experience – PowerShell, Python, Perl, Bash, etc.;

Knowledge and experience working with GIT Repositories: Git, BitBucket;

Experience with CI/CD tools (Azure DevOps, Jenkins, GitLab, AWS Pipeline);

Minimum knowledge of topics concerning infrastructural resilience (Backup, Disaster Recovery, Business Continuity);

Skills in software like Microsoft Visio / Power point / Project;

Job-Specific Skills:
Assist in forward planning and analysis activities to stay ahead of current resource demand, and plan for future company growth

Analytical and conceptual thinking mindset, as well as creative problem-solving skills.

Support the compliance of internal processes and guidelines

Maintain confidentiality and exercise sound judgment

Standardize the current operational and administrative processes for the newly launched managed services offering

Leverage a process improvement mindset to continuously identify ways to enhance or streamline processes and create efficiencies

Mentor and coach the team