Injazat Looking for Digital Technical Engineers – IT Workflows (ITSM) – Chennai, India at Chennai, Tamil Nadu Full Time

Injazat, a G42 company, empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Partners include Oracle, Microsoft, ServiceNow, etc.

Injazat is a National Technology Champion, offering end-to-end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes. From Abu Dhabi, Injazat orchestrates a wide ecosystem that brings technical design, human design, and business design together to create digital solutions and businesses that advance communities and delight those living in them. Injazat is an industry-recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security.

LOCATION: Chennai, India

JOB OBJECTIVE:
Implements the ITMS high-level solution architecture to support and automate enterprise-wide service management processes

KEY ACCOUNTABILITIES

Implements use cases across service management automation, service portfolio management, automations and integrations with existing systems.

Develops the Low-level Design architecture to capture information about systems, applications, and services and start mapping out the implementation dependencies across numerous domains

Implement in co-creation with Validated Solutions team on Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS), leading to Injazat and client investment in strategic solutions.

Design, customize, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

Works closely with servicenow and other partners to implement and onboard clients.

Convince customer / prospect to take advantage of the Injazat servicenow ITSM digital platform to solve business and technical problems preventing them from achieving their goals

Resolve Technical complex issues to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

Collaborate and consult with Operations & Validated solutions/Product Owners team to resolve technical challenges and achieve goals

Contributes to the development of high-level design (HLD) solution architecture with Validated solutions team

Closely collaborates with cross-functional teams that delivers a unique client co-creation experience to accelerate client transformation.

Serve as a technical specialist using the in-depth software knowledge, support channels, and network of professional contacts

Be the voice of the customer and provide field feedback to help develop and shape the GTM roadmap and to better help our customers.

Demonstrate growth mindset by being eager to understand clients’ business processes, their potential for transformation, and learn modern technologies and methods continuously

Collaborate with others to validate new analytical approaches, share and learn from best practices

Ability to work collaboratively as part of a team, as well as working independently when required

Collaborate with other internal Injazat teams to drive unmatched customer satisfaction and GTM customer success management.

Provides effective resource management from staffing, training, resource planning, skill set enhancements, appraisals and overall resource development.

Manage the ITSM digital platform services function of the business within agreed operating budgets

Implementation of client systems to deliver a successful designed solution

Reviews technical designs and implements cost effective solutions

Increase delivery of standardized solutions through automation

Designs, implements, and delivers technically superior solutions, documentation, system test, release plans

Provides coaching, develop skills, deepen learning, and improve performance of employees and peers

SKILLS, EXPERIENCE AND QUALIFICATIONS:
Bachelor’s Degree in Computer Science or equivalent industry experience

ITIL foundation/intermediate certification

At least 10-15 years of experience in the service management domain within an MSP environment

8+ years software architecture experience around service management solutions including pre-sales & delivery

5+ years of ServiceNow development/implementation experience in ITSM

Servicenow Certified System Administrator

Servicenow Certified Implementation Specialist – Customer Service Management

Experience in deploying ITSM solutions and in identifying services and solutions from a technology perspective in a Service Provider environment.

Experience in Pre-Sales in solution architecture for ITSM solutions

Strong knowledge of Web 2.0 Technologies (Java Scripting, Angular, XML, HTML, AJAX).

Proven track record in architecting and building complex ServiceNow solutions.

Experience in assessing & aligning solution to CSDM

Experience with building and managing on-premise servicenow instances with high availability and disaster recovery with workable understanding of virtualized environments and network components like load balancers, firewalls etc

Experience with MariaDB/ Maxscale clustering/HA

Experience in configuring all aspects of ServiceNow platform such as workflow, user interface (UI), client scripts, business rules etc.

Experience designing and implementing processes & automation on the servicenow platform

Extensive experience in integrating servicenow with external systems including ebonding, SSO, monitoring & event management systems, discoviery tools, cloud solutions, SaaS solutions etc

Ability to clearly articulate the power and value of the ServiceNow platform and the CSM solution to large teams and leadership.

Skilled in consultative selling, with an understanding of the client’s needs and Injazat capabilities

Business-minded and capable of supporting end-to-end sales engagements with the ability to think, plan and act strategically

Ability to assess the client requirements and able to articulate and demonstrate the value of Injazat ITSM solution to help them with the transition.

Proven communication skills, fluency in English

Maintain confidentiality and exercise sound judgment

Standardize the current operational and administrative processes for the newly launched managed services offering

Leverage a process improvement mindset to continuously identify ways to enhance or streamline processes and create efficiencies

Mentor and coach the team