Innova Systems Looking for Technical Support Lead at Ahmedabad, Gujarat Full Time

Job Description

• Develop operational solutions by defining, studying, estimating, and testing alternative approaches;
• Document, implement, and evolve standard operating procedures;
• Proactively identify operational problems by observing and studying the functioning and performance of systems;
• Anticipate operational problems by studying operating environments and trends;
• Take ownership of customer issues reported and see problems through to resolution;
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues including application, network, host/virtual machine, and cloud environment resources;
• Create and update service requests and incidents to reflect status and manage customer expectations throughout escalation and/or resolution;
• Follow up with customers to ensure their issues are resolved;
• Document troubleshooting guides and knowledge base articles for commonly reported issues or requests;
• Work with cross functional teams during the development lifecycle to identify areas of concern or improvement and determine risks and risk mitigation approaches for new functionality and new system components;
• Analyze architecture and design documentation to plan for future cloud infrastructure capacity requirements;
• Provide software application support;
• Perform analyses on software application functionality and operating environments and suggest improvements;
• Manage application and infrastructure deployments across environments adhering to formal change management procedures;
• Establish the root cause of errors, and work with cross functional teams to implement solutions.

Job Type: Full-time

Salary: ₹35,000.00 – ₹45,000.00 per month

Benefits:

• Food provided
• Paid sick time

Day range:

Shift:

Ability to commute/relocate:

• Ahmedabad – 380015, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 9825106881