Instem plc Looking for Technical Support Consultant at Pune, Maharashtra Full Time

Instem
Role: Technical Support Consultant
Location: Pune
Instem is a global provider of leading software solutions and services that are helping over 500 pharmaceutical clients bring their life enhancing products to market faster. We enable clients in the life sciences industry to efficiently collect, analyse, report, and submit high quality regulatory data, while maintaining compliance for their products around the world.
We require a Technical Consultant, to work with our clients to ensure our products are installed successfully on their systems. This role is heavy on customer service interaction, as you will be doing application installations, configurations, and implementations, whilst providing relevant documentation.
We are not looking for Software Developers or IT Support professionals, but more a customer technical support consultant to work with our internal / external clients, focusing specifically on our product offerings.
Responsibilities include;

• Analyse customers systems architecture and provide recommendations on appropriate methods for the deployment of our products and solutions
• Provide product system training to clients
• Assist with software testing planning through to execution
• Stay up to date with the very latest in technological developments
• Able to juggle up to 10/15 short term projects per week.

Key Skills required;

• Proven background installing proprietary software on Windows based platforms (2012, 2016, 2019)
• Exposure with installation and basic database usage of Oracle 11,12,18,19 database systems
• Must have a background in a customer service role, with strong written and verbal skills working with both technical and non-technical clients
• Basic understanding of Networking concepts, Citrix, Windows Terminal Server environments and cloud platforms is greatly beneficial.

Wed like you to apply today and learn more about how you can help our customers bring life enhancing products to market faster.
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In this policy you will find information about our compliance with GDPR (data protection law). You can find out how to send us a request to let you access your data that we have collated, request us to delete your data, correct an inaccuracies or restricting our processing of your data.

Job Type: Full-time