Intalia Technologies Pvt Ltd Looking for L1 Support / CUSTOMER SERVICE REPRESENTATIVE – IT/ ITES / Consulting at Delhi, Delhi Full Time

L1 Support / CUSTOMER SERVICE REPRESENTATIVE – IT/ ITES / Consulting

Graduate / BE/ MCA or equivalent with 2 to 3 years in the following area and technologies-

Job Description : –

1. Monitoring of the system health via queries

2. Responding to Customer queries

3. Alerting the tech team in the event of failure / suspected failure in the system

Skills required:

a. Basic SQL knowledge

b. Basic Unix/Linux to fetch files, read logs etc.

c. Attentiveness to issues

d. Ability to diagnose problems

The candidates will be stationed in Delhi and will work in shifts (night shift will be WFH). This will be a 6 day working week. Candidates will have to work on shift based roster and if they work on Sunday / Holidays then compensatory off will be provided.

About Intalia:

INTALIA Technologies Pvt Ltd , a company registered under Ministry of Micro, Small & Medium Enterprises and Startup India company introducing An ISO 9001:2015 & 27001:2013 Certified technology driven company; experience from various domain like M2M Connectivity, Location based Services, System Integration, Project Management & Consulting to deliver right functionality for right people etc

To know more about Intalia , kindly visit www.intalia.co.in , www.intalai.in , www.intaliatech.com

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Salary: ₹10,850.00 – ₹30,903.00 per month

Schedule:

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)