Integrate Looking for IT System Administrator (L2) at Chennai, Tamil Nadu, India Full Time

Integrate is the leader in Precision Demand Marketing, an emerging category to help B2B marketers develop and deliver an omnichannel demand strategy, convert leads to revenue and drive marketing ROI.

Over the past decade, Integrate has evolved from solving complex challenges across each demand generation channel to powering account-based, buyer-driven omnichannel experiences. Integrate’s Demand Acceleration Platform helps marketers orchestrate connected buying experiences that drive qualified conversations at scale, simplify ABM management, and accelerate revenue generation.

We have been recognized as a “Best Places to Work” every year since 2014 and have offices in Phoenix, AZ, Hopkinton, MA, Birmingham, AL, London, UK, and now in Chennai, India! However, we are a remote-first type company where you will find Integrators across the globe!

Our Mission:

To connect everything – data, channels, tech, and team members – to create intelligent buyer and account journeys, and deliver Precision Demand Marketing at scale.

Why us?

Integrate is an organization of integrity, talent, passion, and vision. Our track record of growth, customer success, and an executive commitment to leading in product discovery, innovation, and user experience, has us positioned for revolutionary innovation in enterprise software.

Integrate’s Annual Growth Snapshot:

• Founded: 2010
• Funding: $100m+ raised from leading MarTech investors, along with a partnership/acquisition by Audax Private Equity in December 2021
• Customers: Enterprise and high-growth companies, including Salesforce, Microsoft, Oracle, Dell, Adobe, Akamai, VMware, RedHat, Pluralsight, Splunk, etc.
• Global offices: Phoenix, Boston, Birmingham, London,Denver, and Chennai India
• Employees: ~380
• Revenue Growth: 40% YoY
• DAP Ecosystem: 1000’s of event and trade shows; marketplace of 150+ publishers; 1000’s publications; 700M social subscribers; 2M+ web and mobile insights. This ecosystem includes a growing group of partners, including companies such as Bombora, Digital Pi, JustGlobal, LinkedIn, ON24, and Inverta.

Company Overview:

Integrate activates, governs, and measures marketing campaigns across demand channels. This enables marketers to launch cross-channel buyer experiences, ensure data integrity, measure the impact of their programs, and inform the next best investments. On Integrate, marketers can create more precise and personalized buying experiences that reach the right buyer with the right message at the right point in their buying journey, and ultimately convert more leads to revenue.

Mission: Integrate’s mission is to connect everything – data, channels, tech, and team members – to create intelligent buyer and account journeys and deliver Precision Demand Marketing at scale.

Integrate Growth Snapshot

• 450+ Employees
• $80M+ Funding
• 500+ Enterprise Customers
• 40%+ YoY Growth

Key Responsibilities (3-8 Yrs)

Service Desk

• Delivery of technology services to end-users in a cloud-centric user environment
• Manage the general technology and user connectivity onsite for 80+ users
• ticket resolution and handling escalations
• onboarding/offboarding tasks for joiners and leavers
• Work closely with US/UK counterparts to ensure good service delivery globally
• Processes and procedure documentation
• Responsible for understanding and maintaining SaaS licenses
• Responsible for managing a portion of 200+ SaaS accounts
• Assist the Cybersecurity team with access reviews and reporting
• MDM and workstation configuration management (Intune, JAMF).
• Assist other IT staff, HR, and other departments as needed.

SSO

• Advanced knowledge of O365 and Okta
• Work with application owners and service providers to enable SSO for new SaaS
• Create SSO applications and configure SAML/OIDC/SCIM settings
• Provide consultation to application stakeholders on SSO integration process
• Assess and validate requests for proper and accurate data
• Process SSO requests using a ticketing system
• Assist application stakeholders and service providers with troubleshooting SSO issues

Qualifications

• Ability to self-manage or having management experience.
• Strong written and verbal communication skills with excellent organizational and time management ability
• Proven track record of experience working in corporate IT and providing identity and SaaS management, IT cloud administration support to end users.
• Good aptitude for investigating issues and solving technical problems under pressure
• Knowledge of Windows and Mac operating systems, with hands-on experience troubleshooting common problems
• Ability to prioritize work received in person, email and helpdesk based on business or user impact
• Solid understanding of core networking and server infrastructure concepts
• Preferred experience maintaining a corporate IT security posture and relating that posture to compliance requirements (IE: GDPR, ISO 27001, SOC2, PCI, etc)
• Experience deploying and supporting technologies in a multi-office corporate setting

Integrate in the News:

• Best Tech Startups in Arizona (2018-2021)
• Integrate Acquires Akkroo
• Integrate Acquires ListenLoop
• Why Four MarTech CEO’s Bet Big on Integrate