Integrated Environmental Solutions Looking for Building Services Consultant (Technical Support) at Pune, Maharashtra Full Time

Reference number #2164

The Opportunity

The IES Global Technical Support team require a new Support Consultant to add to the existing team to provide direct high quality guidance to our global user base in order to advise on effective use of Virtual Environment to meet project goals and deadlines. The Support Consultant will have the opportunity to work with different departments within the company and will be provided with comprehensive training to develop their own skills with both existing and new IES products and services.

Duties will include:
Providing support via telephone and email directly to customers

Providing administration assistance to Support team

Assisting users with troubleshooting and diagnosis of model issues

Advising customers on modelling questions, related to software usage and application of industry knowledge

Contributing to quality of assistance provided by the company in the form of Knowledge Base Content, User Guides and other proactive guidance

Working with the Support team to ensure knowledge and skills are shared effectively, involves learning from others as well as providing guidance

Formal training on new software features, products and company services will be provided on an on-going basis

Assisting with QA processes including testing of new software products prior to release to market

The Support Consultant will have access to the expert guidance and advice of our world class development and consultancy teams. This role will provide an unparalleled opportunity to gain advanced understanding of our software features as well as global industry and regulatory updates

The Candidate

Excellent communication skills; written and verbal

Educated to degree level in engineering discipline or related field

Experience using Virtual Environment (highly desired) or other building simulation software such as Energy Plus, TAS or Design Builder

Experience of working in a customer services or customer focussed environment, ideally involving direct communication with customers (desired)

Passion to collaborate with software users in such a way as to allow them to achieve project deadlines and use software to full potential to realise goals

Ability to work on own for periods but to be able to summarise and report to team so can contribute as a whole to building up knowledge of team’s activities

Enthusiasm to take responsibility for own work and to ensure every job is done to the highest level while managing multiple tasks simultaneously

Knowledge and experience of Microsoft Office

The Rewards

In return, we offer the chance to work for a world-leading company in an exciting and supportive working environment; you will receive a competitive salary; health insurance for self and dependents and up to 33 days annual leave.

To apply

Please apply by sending your CV and covering letter, including current and expected CTC, to [email protected].

The Company

At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do.

Our mission is to contribute to conserving the earth’s natural resources for future generations by reducing the carbon emissions of the built environment. IES is at the forefront of cutting-edge technology in the green-building sector and our Virtual Environment (VE) software is the only tool that allows the design team to simulate the full performance of a building model.

Our world-leading 3D performance analysis software is used by our clients to design high-quality and innovative buildings across the globe, while minimising the impact on the environment. IES’ technology is supported by integrated consulting services and today its capabilities are expanding from use on individual buildings, to helping create sustainable communities, cities and countries.

We welcome applications from everyone irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Individuals are treated on the basis of their relevant merits and abilities.

Information on all candidates being considered for roles within the organisation will be handled in accordance with the provision of the General Data Protection Regulations (as amended from time to time). For more information, please see our Recruitment Privacy Statement.

How to apply

To apply for the role please send a covering letter stating the skills you have from the requirements listed and an up to date CV to:

[email protected]

Early application is encouraged and IES reserves the right to close this vacancy early should sufficient applications be received.