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Software Developer
Integrated Personnel Services Private Limited Looking for Service Desk at Kochi, Kerala Full Time
Job Description
About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility
About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
- Willingness to work in any shifts including night shifts
- Accountable to answer customer requests and assisting customer either by email/chat or over the phone
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriate team
- Should be ITIL/ MCP Foundation certified
- Must be a strong cross-team collaborator
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
Recruiter Name Sandip Roy
Recruiter Email Id [email protected]
Industry BPO/ITES
Location Kerala Cochin
Experience Range 1 – 8 Years
Qualification Graduate
