Integrated Personnel Services Private Limited Looking for Technical Support L1 – Fortify at Karnataka Full Time

Job Description

About Us

Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.

Roles and Responsibility

Job Description

• Be accountable and responsible for Ticket Creation, Analysis, Resolution, and Escalation for a defined set of alerts and tickets.
• Prioritize work and maintain a high level of professionalism in a highly dynamic work environment.
• Meet performance objects.
• Maintain a high degree of customer service.
• Follow escalation procedures for interfacing with other analysts and teams.
• Utilize the internal Knowledge Base to assist with the resolution of threats.
• Other duties as assigned.
• Document partner interaction, troubleshooting, and results in a clear and concise manner.
• Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on the diagnosis of the problem.
• Analyze, test, and modify partner and end-user customers’ computer systems based upon their unique design specifications and/or computing environment.
• Interact with partners and end-users to provide support via phone, ticket system and chat and answer user inquiries regarding the system.

External Skills And Expertise

• Organized, detail-oriented, and self-motivated
• The ability to effectively communicate through phone, chat, and email is required.
• Server level technical skills: server builds and administration, setup & support, virtual environment administration.
• Ability to work on multiple issues simultaneously in a fast-paced environment.
• Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency.

Location Karnataka,Maharashtra Bengaluru, Mumbai,Pune

Experience Range 1 – 3 Years