Integrated Personnel Services Private Limited Looking for Technical Support – L2 at Chennai, Tamil Nadu Full Time

Job Description

About Us

Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.

Roles and Responsibility

Job Title : L2 Support Engineers

Desirable years of Experience : 2-4

Relevant years of Experience : 2-4

Budget:
Key responsibilities of the job holder (list between 5-8 responsibilities) –

• Triaging the tickets /incidents assigned by L1 team on a Daily basis.
• Proactively Monitoring of Application Health using Custom Alerts, Tools like Azure App Insights, SOPs.
• Delivering the tickets on time, adhering to the SLAs(Response Time and Resolution Time)
• Perform root cause analysis for the recurring L2 tickets and Contribute to the Knowledge Base / Run Book based on tickets trend

Essential technical competencies (no more than 5) –

• ASP.NET MVC, LINQ, EF, ADO.Net, C#,
• MSSQL
• Azure Devops

Experience in ZOHO Desk or Service Now Ticketing Tool

Additional desirable requirements (no more than 3) –

Experience in ZOHO Desk or Service Now Ticketing Too

Exposure to CMMI Process

Must Possess skills (Non-negotiable) – Resource Requisition Form Details

• Debugging Skills – Able to debug faster to find where issue occurred
• Should be able to analyze and provide a solution for issues that don’t need a code fix. (Such as Configuration Changes,Data Updates, Deployment Issues , Network issues, User Access related, Application Access related and any other tasks that do not need code fix.)
• Must possess excellent verbal and written communication skills, should be able to communicate to end users via ticketing tools, Emails and online meetings on a case to case basis.

Desired candidate

Immediate Joiners or max notice of 30 days can be considered only

Recruiter Name Himanshu Kumar

Recruiter Number 7027147128

Recruiter Email Id [email protected]

Industry IT

Location Tamil Nadu Chennai

Experience Range 2 – 4 Years

Qualification B.Tech/B.E. Computers