About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.
Roles and Responsibility
Technical Skill: Unix, Oracle
Ticketing tool : Service Now, BMC Remedy or any other ticketing tool.
Experience in Application monitoring tool
Certification: Good to have ITIL certified
The person should experience in Incident management, problem management, release management, request management.
Should have provided L2 application production support.
Good in analytical skill and troubleshooting the issues.
Should have handled multiple applications.
Good communication skill both oral and written.
Should be ready to work in shifts including night shift.
Should have experience working with client & managing escalations.
Ready to work in challenging environment.
Should have worked closely with the business users.
Good team player.
Responsibilities:
Resolve the tickets raised by business team & ensure no tickets are un attended.
Provide handover between the shifts.
Track & maintain the issue list and ensuring to closure.
Ensure SLA adherence of the tickets.
Interacting with different stake holders to get things done
Recruiter Name Jagruti Puralkar
Recruiter Email Id [email protected]
Location Maharashtra Mumbai
Experience Range 3 – 5 Years
Job Detail
Job Id
JD2325974
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Mumbai, Maharashtra, India
Education
Not mentioned
Experience
Year
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