IntegRhythm Looking for Delivery Manager- IT Workflow at India Full Time

Job Description:
INRY is an Elite ServiceNow partner and one of America’s fastest-growing companies (recognized in INC 5000, Financial Times).

As a leading ServiceNow partner for over ten years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build the product. We drove success at over 200 customers like General Mills, Dollar General, Western Union, Sallie Mae, SCL Health, and more. Our success is built on delivering customer value and high operational excellence.

We are looking for leaders who can do project management, business analysis, and technology implementation to ensure top-notch services are delivered to the client.

Responsibilities:
Responsible for leading project teams, directing the team for resolving complex critical issues, track KPIs to ensure compliance

Be the first line of defense and manage customer escalations

Align with customer stakeholders and INRY’s development to drive customer roadmaps

Act as an SME / Trusted advisor to convert customer business requirements into technical outcomes/deliverables

Lead a team working on multiple projects supporting customers in North America with a keen eye on project scope and budget

Drive efficiencies by continuously improving INRY’s delivery framework and processes

You will be supported by:
Strong delivery team who continuously demonstrates high-quality implementations

Product and Customer Success teams designed to ensure success during customer journey at INRY.

Solid project delivery methodology, automated on INRY’s instance of ServiceNow and very well supported by HR, finance, and operations teams.

Robust customer success and marketing collateral (case studies, white papers, and success stories) available as references and sounding boards. Check out our success stories at www.inry.com/insights.

Strong alignment with ServiceNow and other strategic partners

Job requirements:
10+ years of experience in portfolio/program management working with high performing teams

Hands-on implementation experience in any one of the areas like ITSM, ITBM, ITOM, CDSM, ITAM, GRC, Discovery, CMDB, etc.

Experience in any IT Service Management tool like ServiceNow.

5+ years of experience in ITIL processes. ITIL Foundation certification a plus

Experience designing and developing service capabilities, managing/delivering service portfolios

A great attitude with being able to adapt quickly to INRY culture and hit the ground running

Comfortable engaging with customer stakeholders and giving presentations

Ability to communicate effectively via multiple channels with technical and non-technical audiences

Strong people management skills, ready to coach and mentor the team for consulting roles

Ability to present technical and services business concepts in a comprehensive and concise manner

Willingness to work in multi-disciplinary projects to drive enterprise work modernization

Skill Requirements:
Delivery – IT Technical NA Desired

Delivery – IT Workflow NA Desired

ITIL Foundation NA Desired

Leadership Ability NA Desired

Job Details:
Job Type Full Time

City

India