IntegriChain Looking for Associate IT Analyst at Pune, Maharashtra Full Time

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA, with offices in Ambler, PA, Raleigh, NC, and Pune, India. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Role: Associate IT Analyst
Duties and Responsibilities

• Provides technical assistance and support for incoming queries and issues related to

computer systems, software, and hardware for IntegriChain office and remote support for
other offices, as needed.

• Triage issues and service requests via phone, email, chat (Slack), and remote

control as necessary.

• Troubleshoot the end user’s issue and resolve upon first contact, when possible.
• Accurately record and document all details of the issue or service request, including

categorization and priority into the IT service ticketing system.

• Provide remote access/VPN support.
• Provide “how to” assistance on all internally supported devices, applications and

systems.

• Escalate issues to appropriate second- and third-level subject-matter experts in

accordance to service-level agreements, and follow up on incidents when
appropriate.

• Leverage internal and external resources (knowledge bases, manuals, support sites,

vendors) to answer questions and resolve issues.

• Respond to end-user inquiries regarding the status of incident/service request

tickets, and perform follow-ups.

• Be an advocate for the end user to ensure he or she receives high-quality and timely

service and support from the entire IT organization.

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Support laptops and employee- related technology deployment, including mobile devices

• Install, modify, and repair computer hardware and software.
• Install computer peripherals for users.
• Create training material, and train users on company used equipment and

applications.

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Support LANs, WANs, network segments, Internet, and intranet systems.

• Communicate with various vendors, as needed, to support IT and daily user activities
• Collaborate on IT initiatives and projects with cross functional teams

Soft Skills

• Critical Thinking: Possess strong critical thinking skills to work through software

troubleshooting issues.

• Collaboration: Work with the Service Desk and other departments collaboratively.
• Communication: Excellent Verbal and written communication skills. Able to clearly

explain to people without tech backgrounds.

• Learning: Willingness to continually learn, as the field continually changes. Demonstrate

adaptability and the ability to grow with their field.

Technical Skills

• CompTIA A+ certification
• Ability to build laptops, both windows and mac, application installation, encryption process,

hardware and software troubleshooting.

• Understanding of networking technology and principles
• Ability to support the following solutions: Active Directory, antivirus, file sharing, productivity

applications (i.e., Microsoft Office Suite, O365, Google Workspace, etc.), VPN clients,
phones

• Networking: Broad knowledge of various elements of network systems, along with how

each element can impact security.

• Operating Systems: Able to work on all types of operating systems and platforms,

including iOS, Windows, and Linux
Education Qualifications

• Required Bachelor’s/Master’s degree in Computer Science / Information Technology or

related field.

Job Type: Full-time