IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
We are headquartered in Philadelphia, PA, with offices in Ambler, PA, Raleigh, NC, and Pune, India. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
Role: Associate IT Analyst
Duties and Responsibilities
computer systems, software, and hardware for IntegriChain office and remote support for
other offices, as needed.
control as necessary.
categorization and priority into the IT service ticketing system.
accordance to service-level agreements, and follow up on incidents when
vendors) to answer questions and resolve issues.
tickets, and perform follow-ups.
service and support from the entire IT organization.
Support laptops and employee- related technology deployment, including mobile devices
Support LANs, WANs, network segments, Internet, and intranet systems.
explain to people without tech backgrounds.
adaptability and the ability to grow with their field.
hardware and software troubleshooting.
applications (i.e., Microsoft Office Suite, O365, Google Workspace, etc.), VPN clients,
each element can impact security.
including iOS, Windows, and Linux
Job Type: Full-time