Qualifications
Bachelor’s degree or equivalent certification in Computer Science, Information Technology, or related technical fields – 7+ years of proven personnel management experience in a support organization; 8+ years of proven Information Technology experience especially in the End User compute space – Experience in managing a blended resource model that includes employees, managed services partners and on demand resources to deliver excellent customer service – Demonstrated experience in managing a sophisticated ticket management system (ServiceNow preferred) – Excellent written, verbal and presentation skills with a proactive and agile approach to communication, coordination, and escalation management – Experience in implementing and/or maintaining a knowledge management platform – bringing in new age technology platforms, AI/ML, etc. – Subject matter expert in ITIL and supporting End User Computing technologies (desktop interfaces, applications, and mobility) – Strong analytic and problem-solving skills across a range of technologies (in particular, integration across Microsoft Office products and Mac, MDM, MEM, etc.) – Develop business and technical architectures for the End User Computing which align with the enterprise architecture principles and roadmap – Understanding of all End User Computing requirements to key regulatory, information security, and organizational policies and procedures – Manage financials for achieving best in class TCO for End User Computing – Engage, collaborate, and communicate effectively with variety of stakeholders (within IT and the business units) to innovate, modernize, and deliver the services – Cultivates innovation – constantly drive teams to think out of the box and embrace possibility thinking to deliver better outcome in End User Computing – Role model in bringing teams together from different cultures, geographies, and diversity to deliver to the best interest of the company – Attract and retain top talent across the globe – Communicate effectively at all levels – top leadership team in the company to individual employees
Inside this Business Group
Intel’s Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
Position of Trust
This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter….
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
Legal Disclaimer:
Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
It has come to our notice that some people have received fake job interview letters ostensibly issued by Intel, inviting them to attend interviews in Intel’s offices for various positions and further requiring them to deposit money to be eligible for the interviews. We wish to bring to your notice that these letters are not issued by Intel or any of its authorized representatives. Hiring at Intel is based purely on merit and Intel does not ask or require candidates to deposit any money. We would urge people interested in working for Intel, to apply directly at www.jobs.intel.com and not fall prey to unscrupulous elements.
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