ICE presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team of information technology professionals responsible for monitoring a global IT infrastructure. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.
Responsibilities
Actively monitor and react to system events, alerts, and monitoring tools
Collaborate with the various IT teams to ensure their applications are following best practices for disaster recovery, high availability, changes, and incidents
Ownership of production incidents including communication, escalation, and follow-up for root cause analysis
Prepare documentation for troubleshooting and escalation procedures
Team member must be willing to rotate through shifts as the needs arise in a 24×7 format
Implement operational best practices on the applications that are supported
Assist in operational reporting
Assist other ICE staff with problem solving and escalation procedures
Interact with third-party vendors, coordinate and collaborate with various internal business units
Give priority to high-impact incidents
Ensure proper follow-up internally and externally until resolution
Knowledge and Experience
Financial helpdesk familiarity in a fast-paced environment
Active directory administration experience
Self-starter, willing to take on tasks and ask for help when needed
Lenel, RSA, Cisco Webex, VPN administration
Data analysis skills and competence in MS Word and Excel
Strong written and verbal communication skills
Ability to multitask and work independently on multiple projects
Minimal travel: 2-3 weeks per year, potentially international
Desirable
Technology and/or application support experience
IT Operations
Splunk, Imperva, Upguard, ServiceNow, VPN troubleshooting experience
Bachelor’s degree, preferably in CIS, engineering or a related discipline
Financial industry expertise
Change auditing and configuration management
summary randstad india permanent specialism information technology reference number JPC – 71979 job details Excellent working knowledge of networking concepts...
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