Position: Technical Support
Location: Thrissur
Experience: 1+ Years
We have an urgent requirement for Technical Support with a Minimum of 1+ Years of Experience.
Responsibilities:
· Managing and Supporting the Entire IT Infrastructure.
· Managing and supporting Web Hosting and Email Hosting.
· Managing and Monitoring Web Hosting Panel like C Panel, Plesk Panel, etc.
· Resolving IT Help Desk Calls, Emails and Resolving Client problem remotely through Team viewer/remote assistance or providing onsite support based on the type of problem.
· Expertise in presentation and the delivery of information to Customers and to other team members.
· Test backup or recovery plans regularly and resolve any problems.
· Document installation or configuration procedures to allow maintenance and repetition.
· Recommend web site improvements, and develop budgets to support recommendations.
· Inform web site users of problems, problem resolutions or application changes and updates.
· Provide training or technical assistance in web site implementation or use.
· Perform user testing or usage analyses to determine web sites’ effectiveness or usability.
· Evaluate or recommend System Hardware, Software, etc.
· Identify or document backup or recovery plans.
· Gather, analyze, or document user feedback to locate or resolve sources of problems.
· Determine sources of web page or server problems, and take action to correct such problems.
· Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
· Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.
Qualifications:
· At least 1+ years of Technical Support experience in web development firm or any other.
· Have a proven track record as a Technical Support handing a high pressure environment.
· Ability to handle Local and International customers over Phone, Email, etc.
· Have solid technical understanding of the web technologies.
Attributes:
· Excellent Troubleshooting skills.
· Excellent communication skill (English is Must)
· Ability to handle Local and International customers
· Attention to detail
· Strategic thinking
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 – ₹15,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language:
Speak with the employer
+91 8281890478