IntouchCX Looking for IT Generalist at Hyderabad, Telangana Full Time

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

About the Job

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

As IT Generalist, You Will…

Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

Ensure workstations are functional (computer hardware peripherals/components)

Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

Verify application results, conduct system audits

Be accountable for tracking and organization of physical hardware and other IT assets

Develop and manage organizational and IT standards

Maintain cleanliness and organization of the IT department and stations

Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

Provide generalized IT support as required

Interpret service delivery key metrics to problem solve

Complete projects by coordinating resources and timetables with others

Verify application results by conducting system audits of technologies implemented

Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures

Maintain quality service by establishing and enforcing organization standards

Provide support for the entire IT department and company as needed

Requirements

As IT Generalist, You Have…

A high school diploma or equivalent required

Post-secondary or completion of post-secondary schooling preferred

Adaptability to learn a variety of software programs

Strong Analytical and problem solving skills

The ability to multitask and self-manage your work day is crucial

Ability to work in a fast paced and time sensitive environment

Ability to lift 50LBs

Excellent time and project management skills

Strong customer relations & presentation skills

By signing this application, the applicant consents to IntouchCX collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.