Invidi Technologies Corporation Looking for # 2022-O-0023 IT Support Engineer (Contract to Hire) at Chennai, Tamil Nadu Full Time

IT Support Engineer (Contract to Hire)

Chennai, India

Who we are:
INVIDI Technologies is the world’s leading developer of software transforming television all over the world. Our two-time Emmy® Award-winning technology is widely deployed by cable, satellite, and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network you’re watching, how you’re watching, or whether you’re in front of your TV, laptop, cell phone or any other device. INVIDI created the multi-billion-dollar addressable television business that today is growing rapidly globally.

INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV and Dish Network, networks such as CBS/Viacom and A&E, advertising agencies such as Ogilvy and Publicis, and advertisers such as Chevrolet and Verizon.

INVIDI’s world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network, revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities, excellent service, and ease of use.

The goal of developing a unified video ad tech platform is a big one and the right IT Support Engineer-like you-flourish in INVIDI’s creative, inspiring, and supportive culture. It is a demanding, high-energy, and fast-paced environment. INVIDI Engineers are self-motivated quick studies, can-do individuals who embrace the challenge of solving difficult and complex problems.

About the role:
We are looking for a friendly and outgoing Systems Engineer to support our global teams and user applications and systems. While ensuring our teams’ trouble tickets are resolved and documented properly, you will expand your IT (Information Technology) skills and knowledge as you work alongside our IT Group on exciting new technical projects!

Key responsibilities

Respond to inbound helpdesk tickets through JIRA Service Desk, instant messaging, telephone calls and face-to-face conversations.

Implement, maintain and support switches, routers, firewalls, VPNs, LAN, WIFI, and WAN connectivity.

Implement, maintain and support Windows and Linux servers, Active Directory, and Azure.

Implement, maintain and support virtualization, CICD pipelines, and collaboration suites.

Implement, maintain and support a wide variety of endpoint devices.

Implement, maintain and support conference and training room solutions

Document and maintain our IT Knowledgebase

Provide escalation support from IT Operations

Escalate as required to fellow IT Engineers

Our Requirements:
4-6 years working as a Systems Administrator, Systems Engineer, or related work experience.

Bachelor’s degree in Computer Science or related field. IT experience with increased responsibility of IT roles may substitute for a degree.

Excellent interpersonal communication skills and proven customer service abilities, including the ability to communicate technical concepts verbally and in writing to employees.

Demonstrated strong troubleshooting skills and outside the box thinking.

Ability to tailor the delivery of technical information based on the audience.

Willingness to learn, train, and elevate members of the IT team.

Ability to learn quickly and apply new skills, procedures, and approaches.

Ability to thrive and work in a team-oriented environment. Provide back-up support to team members and foster positive working relationships with co-workers within and across functional areas within the organization.

Demonstrated ability to multi-task and shift priorities at any given time.

Experience using and supporting the following:
Microsoft Server 201X and Windows 10

Apple OSX and iOS

Redhat and Ubuntu

Microsoft Office 365 and Exchange

Palo Alto firewalls

Working knowledge of DevOps environment

Ring Central, Teams, and Slack collaborative tools

VMWare hosted servers and applications

Working knowledge of Amazon Web Services

Atlassian JIRA, Service Desk, Bitbucket and Confluence

Networking troubleshooting knowledge (Ethernet/Wi-Fi, etc.)

Physical requirements

Ability to lift 50Lbs, or 22kg

Ability to work in server room and office environments

Must be able to work safely and maintain a safe working environment for others

Hours are typical 9-5; occasional on-call/after-hours work is likely – due to nature of IT work

Travel required between offices (as needed by project/issue)

Note:
INVIDI is working remotely 100% until a return-to-office date is determined

All candidates must pass a successful background screening (including professional reference checks and drug testing) requirements

All candidates must be legally authorized to work in India

At INVIDI, we don’t just accept differences—we celebrate diversity, we support it, and we thrive on it for the benefit of our employees, our products, and our community. INVIDI is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity consistent with legal requirements. INVIDI welcomes Veterans. If you have a disability or special need that requires accommodation, please let us know by email.

Ready to join our team? Apply today!