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Software Developer
iOPEX Technologies Looking for DOMAIN EXPERT – TECHNICAL SUPPORT ENGINEER at Bengaluru, Karnataka Full Time
Description
Eligibility
Roles & Responsibilities
Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and solve technical issues
Work to reproduce customer issues.
Publish Technical Support Articles and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Engineering, Sales, Pre-Sales, Quality Assurance, and Marketing
Experience
Bachelor’s / Master’s degree in Computer Science or technical cybersecurity program
Over 4 years of experience in working in a TAC environment is desired.
Have intermediate knowledge in Computer Networks and its workings.
Knowledge and an aptitude to learn of platforms like NGFW, Cloud, Virtualization, modern network threats and malware, network forensics, automation through AI and ML and endpoint security.
Skills
Should have good interpersonal skills.
Should have good time management and negotiation skills.
Working proficiency in verbal and written English.
Certifications
Should have at least first level of certifications in R&S or securities.
Eligibility
Roles & Responsibilities
Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and solve technical issues
Work to reproduce customer issues.
Publish Technical Support Articles and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Engineering, Sales, Pre-Sales, Quality Assurance, and Marketing
Experience
Bachelor’s / Master’s degree in Computer Science or technical cybersecurity program
Over 4 years of experience in working in a TAC environment is desired.
Have intermediate knowledge in Computer Networks and its workings.
Knowledge and an aptitude to learn of platforms like NGFW, Cloud, Virtualization, modern network threats and malware, network forensics, automation through AI and ML and endpoint security.
Skills
Should have good interpersonal skills.
Should have good time management and negotiation skills.
Working proficiency in verbal and written English.
Certifications
Should have at least first level of certifications in R&S or securities.
Certifications / Training needed for the next level: PCCSE, Internal PAN training certifications
Additional Responsibilities to be added in the next level: Technically lead the team and drive case closures, Maintain technical traction on the cases
