iOPEX Technologies Looking for Technical Support Engineer at Ambattur, Chennai, Tamil Nadu Full Time

Designation: Technical Support Engineer

Shift – Night Shift

Location – Ambit IT Park (Ambattur)

Experiences – 1-5 Years (Voice/ Chat Exp is mandate)

Brief:

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Job Type: Full-time

Salary: From ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:

Supplemental pay types:

• Joining bonus
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Ambattur Industrial Estate,, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Technical support: 1 year (Required)
• Voice or Chat Processes: 1 year (Required)

Speak with the employer
+91 9884003645
Expected Start Date: 06/09/2022