IQVIA Looking for Service Desk Techn at Bengaluru, Karnataka Full Time

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Job Overview

Fulfill account administration requests as needed. Using a customer oriented approach, fulfill user support requests received via e-mail, service desk tickets and other sources in a timely manner and thus meeting SLA.

Essential Functions

• Successful track record and excellent technical knowledge, Identity Management Technologies Information Security /IT Security Knowledge/ITIL Framework
• Excellent Communication and Stakeholder Management
• Identity Management technologies (Active Directory, MS Exchange, Azure AD, CyberArk)
• Experience in handling Escalated issues including coordination with multiple teams and vendor
• Ability to work in rotational shift schedule including US based business hours
• Provide customer service to continually improve CSAT

Qualifications

• Associate’s Degree Pref
• 2-4 years of working experience within the Information Technology field Pref

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com