iRely Looking for IT Support Specialist at Bengaluru, Karnataka Full Time

iRely is a premier, global provider of Enterprise Resource Planning (ERP) and petroleum distribution business software. Our solutions help companies manage core business processes within a single, fully integrated system called i21. iRely is a privately-owned company, headquartered in Fort Wayne, Indiana with offices in Bangalore, India and Makati City, Philippines.

iRely is looking for a CTRM Support Rolewho can join the team at iRely’s office in Bangalore, India

Responsibilities:

· Create, build, and retain a positive relationship with internal and external clients, to ensure support requests are promptly diagnosed and resolved.

· Contribute with ideas / solutions for continuous improvement of the support processes.

· Perform end-user support on all modules for all verticals.

· Resolve support tickets and service requests in a prioritized and timely manner.

· Track all problems and document resolutions in Help Desk ticket software

· Partner with Product/Project Management as well as development teams for solutions identified via reported problems

· Participate in daily and weekly meetings discussing department and company information with the team.

· Develop and update documentation for system modules, business processes and internal training.

· Coordinate and execute system testing when needed including managing UAP testing.

· Assign Severity and Impact to issues and assign the issue to the appropriate team member.

Qualifications and Education Requirements:

· Minimum 5 years working in technology.

· Call Center / Helpdesk experience.

· 2-3 years of experience supporting ERP/Accounting systems.

· Experience with Jira and other software tools and SQL queries.

· After hours on-call support rotation will be required.

If you this you are comfortable/interested with the JD and want to be a part of leading software product based company please share your resume with CTC and Notice period asap.

Looking forward to your early response.

Job Type: Full-time

Salary: ₹1,500,000.00 – ₹2,200,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Shift:

Ability to commute/relocate:

• 69/1, Millers Road, Bengaluru – 560052, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Experience with Jira and other software tools and SQL queries is required.• Create, build, and retain a positive relationship with internal and external clients, to ensure support requests are promptly diagnosed and resolved.
• Contribute with ideas / solutions for continuous improvement of the support processes.
• Perform end-user support on all modules for all verticals.
• Resolve support tickets and service requests in a prioritized and timely manner.

Experience:

• Total work: 8 years (Required)
• IT: 5 years (Required)
• Help desk/Call Center: 5 years (Required)
• Supporting ERP/Accounting systems: 2 years (Required)