. Responsible for providing delivery management and leadership for one or more software services delivery engagements for a Financial Services client. The engagements could include different IT service offerings (e.g. application development, enhancements, testing, etc) and leverage cross-functional, globally distributed teams (typically 30-50 people).
. Responsible for the realizing delivery outcomes (quality, schedule, cost, outcomes/ benefits etc) for projects/ work streams with different engagement models (managed services, comanaged and client managed) and various pricing models.
. Responsible for managing commercials (specifically gross margins).
. Responsible for compliance (contractual, process and engineering).
. Responsible for customer engagement and satisfaction, NPS/CSAT.
. Responsible for overall people engagement with direct reporting of APMs/Tech Leads (offshore and onshore) and next level reporting of delivery team owns and succession planning for the LoB.
. Responsible for CR negotiations for ongoing projects, SoW for new projects, setting up new delivery teams/projects.
. Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).
. Ensures delivery health through periodic reviews and by extending proactive support and intervention to reporting project managers/ leads.
. Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners.
. Experience of leading presales activities, responding to RFP/RFI
. Manages escalations and supports PM/Leads in managing critical risks and issues in LoB projects. Managing the timely fulfillment of all open staffing/ people needs for the LoB working with the workforce management and talent acquisition teams.
. Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions.
. Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
. Experience of moving delivery engagements to higher levels of maturity (process/ software engineering and engagement models)
. Provides thought leadership in one or more areas across delivery, methodology, technology or business domain. Required Skills and Experience:
. 12-17 years of experience in the IT industry in delivery roles 5+ years on experience in program or LoB management with large, geographically distributed teams (onshore and offshore).
. 5+ years of strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm.
. Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid.
. Prior experience of managing delivery engagements with quality frameworks such as CMMI.
. Experience across service offerings (e.g. application development, maintenance, reengineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, client manage etc.) and engagement models (partner/ vendor managed, co-managed and client managed).
. Prior experience in managing demanding senior stakeholders with customers based in US and of Asia origin.
Role Based Competencies
Tech – Release planning
Tech – Requirement Gathering
Tech – RFP and Presales
Tech – Metrics and Data Driven Decision Making
Tech – Project Quality Management
Tech – Estimation
Tech – Code quality and coding standards
Tech – Communication Management and Governance
Tech – Contract Management
Tech – Team Management
Beh – Problem Solving
Tech – Agile Methodology
Tech – Stakeholder and Client Management
Beh – Logical Thinking
Tech – Systems Design and Architecture
Tech – Risk Management
Beh – Communication
Tech – Scope and Change Management
Beh – Decision Making
Tech – Benefits Management and Value Additions
Tech – SDLC Process and Tools
Tech – Schedule and Time Management
Beh – Collaboration
PM – People Management
PM – Process Focus
PM – Planning, Strategizing and Organizing
PM – Planning and Organizing
Good to Have Competencies
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