Ishir Looking for Account Manager – Client Relationship/Engagement : IT Services (EST Shift) at Noida, Uttar Pradesh Full Time

Account Manager – Client Relationship/Engagement : IT Services (EST Shift), Noida/Remote, India

Responsibilities

Delivering Excellence:
Engage and Build relationships with our clients and extend the relationship beyond the people we engage with;

Run the AM Produces (comprehensive practices and processes);

Establish contact reports including QBR delivery, feature update meetings

Drive Repeat and Growth Revenue with the accounts;

Maintain and improve our CSAT and NPS

Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

Identify common questions, trends, and challenges: establish an action plan to improve knowledge retention for specific clients

Customer retention during the year:
Identify potential risks and escalate immediately to the appropriate salesperson and your manager

Provide updates monthly on important factors including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of our full offerings, and how engaged they are

Time Management & Efficient Task Completion:
Ensure that all tasks are on track

Be in close contact with both customers and the team

Ensure to provide regular updates to clients and partners as needed and find a conclusion to every issue until resolved

Required Skill Sets

Prior experience in AM in a digital products company

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Should have at least an undergraduate education.

Experience with Tech tools like Slack, Google Apps, Office Tools, etc.

Experience in a digital product development company, deep digital understanding

Experience delivering client-focused solutions to customer needs

Strong verbal and written communication skills

Excellent listening, negotiation, and presentation abilities

Total Experience

8+ years