Ispecia Looking for Technical Support at Haridwar, Uttarakhand Full Time

Ispecia Technologies is an India based IT services company which provide 360-degree digital marketing, website development, and mobile app solutions for small and medium businesses. Mobile and website development has become a key player in the marketing game

Job Type : Full Time

Experience : Experienced or Fresher

Work Location : Haridwar

We are looking for a Telecaller that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities :
Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in our call center database in a comprehensible way

Requirements :
Strong command over English & Hindi

Strong phone and verbal communication skills along with active listening

Previous experience in a customer support role

Interested candidates should email there resume in word or pdf format at the earliest to [email protected]