ISSQUARED Looking for Helpdesk Support Engineer at India Full Time

Required Skills:
Educational Qualifications: BE/B.Tech /Degree in Computer Science

Desktop troubleshooting, OS trouble shooting, Active Directory and Excellent customer facing skills with fluency in written and spoken English

Man, the support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.

Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.

Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.

Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.

Develop strong working relationships with on-site engineers and work together as a single team.

Provide FCR to customer areas in as many of the following technical areas as possible:

OS Installations, driver issues, printer issues

MCSE/CCNA preferred.

Ability to work US EST/PST business hours on rotational basis.

Contact Info:
[email protected]